Privacy Policy

At Griffin Tours, we respect your privacy and are committed to protecting the personal information you share with us. This Griffin Tours privacy policy explains what information we may collect when you visit our website, contact us, request a tour, or use our services.

This policy also explains how we use and protect your information and the choices you may have regarding your personal data.

Who We Are

Griffin Tours is a tour operator and Destination Management Company (DMC) providing travel services and tour arrangements in Iran.

Our website address is griffintours.com.

When you use our website or communicate with us regarding our travel services, Griffin Tours may collect certain information necessary to respond to your request and arrange the services you require.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit an enquiry, request a travel proposal, or communicate with our team.

Depending on your request, this information may include your:

Name
Email address
Telephone or WhatsApp number
Country of residence
Travel dates
Number of travelers
Tour and accommodation preferences
Travel requirements and other information included in your enquiry

If additional information is required to confirm or operate a booked travel service, we may request it separately.

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, referring pages, and website usage information.

Contact Forms and Tour Enquiries

When you submit a contact form or tour enquiry through Griffin Tours, we use the information you provide to respond to your request.

This may include preparing an itinerary, providing a quotation, answering questions, checking service availability, or communicating with you regarding a potential or confirmed booking.

We do not use information submitted through our enquiry forms for purposes unrelated to our travel services unless we have a legitimate reason or your consent to do so.

How We Use Your Personal Information

We may use the information we collect to:

Respond to enquiries and requests
Prepare travel itineraries and quotations
Process and manage tour bookings
Communicate about your requested or confirmed services
Coordinate travel arrangements
Provide customer support
Improve our website and services
Maintain appropriate business and booking records
Protect our website against misuse, fraud, or security threats
Meet applicable administrative or legal requirements

We only request information that is reasonably necessary for the relevant purpose.

Booking and Travel Information

When you confirm a tour or travel service with Griffin Tours, additional information may be required to arrange the services included in your booking.

Depending on the services requested, certain information may need to be shared with relevant service providers involved in your trip, such as hotels, transportation providers, guides, or other tourism suppliers.

We share information only when reasonably necessary to arrange or provide the requested travel services.

Cookies

Griffin Tours may use cookies and similar technologies to ensure that the website functions correctly and to understand how visitors interact with the site.

Cookies are small files stored on your device when you visit certain websites. They may be used for essential website functionality, security, preferences, or website statistics.

Some third-party services integrated into our website may also place their own cookies.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

Website Analytics

We may use website analytics tools to understand how visitors find and use Griffin Tours.

These tools may collect information such as pages visited, approximate location, browser and device type, referral source, and time spent on the website.

We use this information to understand website performance and improve the experience of visitors. Where required, analytics and similar non-essential technologies should be subject to the applicable consent requirements.

Embedded Content and Third-Party Services

Pages on Griffin Tours may contain or use content and services provided by third parties. This could include maps, videos, social media features, external booking or communication services, or other website integrations.

Third-party websites and services may collect information, use cookies, or track interactions according to their own privacy policies.

Griffin Tours does not control the privacy practices of independent third-party websites.

Who We Share Your Information With

We do not sell or rent your personal information.

Where necessary to respond to your request or provide a confirmed travel service, information may be shared with appropriate service providers and business partners.

These may include accommodation providers, transportation companies, local guides, tourism suppliers, website or technical service providers, and other parties necessary to provide the requested service.

We may also disclose information where required by applicable law or where reasonably necessary to protect our rights, users, or services.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period may depend on whether the information relates to a general enquiry, an active booking, a completed travel service, business correspondence, or information that must be retained for administrative, accounting, contractual, or legal purposes.

When information is no longer reasonably required, it may be deleted or securely disposed of.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These may include the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion in certain circumstances, object to or restrict certain processing, or withdraw consent where processing is based on consent.

To make a privacy-related request, you may contact Griffin Tours using the contact information provided on our website.

We may need to verify your identity before processing certain requests.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can guarantee absolute security.

International Visitors

Griffin Tours serves travelers and travel partners from different countries. As a result, information provided to us may be processed in a country different from the country where you live.

Where applicable, we take reasonable steps to handle personal information appropriately and in accordance with relevant privacy and data-protection requirements.

External Links

Our website may contain links to third-party websites.

When you follow a link to another website, that website’s own privacy policy and terms will apply. Griffin Tours is not responsible for the privacy practices or content of independent third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies, or applicable requirements.

We recommend reviewing this page periodically for the latest information about our privacy practices.

Contact Us

If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact Griffin Tours through the contact details or contact form available on our website.